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Shipping & Returns
Can my order be delivered to a Post Office Box address?
For smooth and swift delivery, we advise you to not list a post office box shipping address when placing orders. Doing so may delay your shipment.
Will I have to pay customs taxes on my shipment?
Custom taxes, import duty, valued-added tax (VAT), or any similar customs-related levy is the responsibility of our customers. www.molecule-clothing.com cannot make any guarantees or estimation on whether any shipments will or will not be required to pay customs-related levy. Please contact your local customs office for more information.
What happens if there are banned items in my shipment?
Customers should contact their local customs office for information concerning banned items in their countries. We are required by law to declare our shipments according to their actual content and value. We cannot entertain requests to alter declaration values and/or content of shipments. If for any reason your local customs authorities confiscate any items from your order, www.molecule-clothing.com is not responsible for reshipment or refund regarding the confiscated item(s).
100% Satisfaction Guaranteed!
We take great pride in ensuring you are satisfied with your online purchase(s) at www.molecule-clothing.com. All queries will be dealt with by the management team. If you are not 100% happy with your order, please email or call: +66 (0)7 745 67 74 to discuss the details of your order. Customer service hours:
Monday - Friday 10am-6pm local time, GMT+7, seven hours ahead of GMT/UTC (London)
What is your return/exchange policy?
www.molecule-clothing.com is dedicated to providing our customers with the very best service. If you find any of your received items to be defective, damaged, or incorrect, we will gladly provide you with replacement or repair service. Contact us within 72 hours of receiving your item(s) to request a return authorization (RA). After receiving an RA, you may proceed to return your item(s) for replacement or repair.
Return address:
Koh Tao Ozone Co. Ltd.,
P.O.Box 9
Koh Tao,
84360 Thailand Please also read our Terms & Conditions
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